Troubleshooting

Logs\Web\BillingApi.LastCommand.log

This log file contains the latest command parameters sent to the billing api. View to to troubleshoot your billing software configuration.

Scheduled Task

When the create and delete commands are accepted by the billing api a scheduled task will be created. If there is an error when executing the task you should be able to view the error message by going to System > General Settings > Scheduled Tasks. Click on the task that was created. If there are too many tasks for a single day select the daily view.

If there is an error you don't need to send the command again. Simply start the scheduled task and it will continue on the step that caused the error.

Debug Mode

You can view debug messages while the scheduled task is being executed by configuring your master monitor in Debug Mode. After enabling debug mode start the monitor in console mode and start the scheduled task again.